Collaborative Excellence in UK Commercial Energy
Explore how our specialized teams work seamlessly together to tender wholesale tariffs, audit utility bills, uphold Ofgem compliance, and manage commercial energy contracts from start to finish.
Our Specialized Departments
Each team operates with dedicated responsibilities, monitored SLAs, and direct email channels.
Commercial Energy Procurement Team
Senior Commercial Procurement Desk
Tenders wholesale electricity and gas across 20+ top UK energy suppliers, analysing Profile Classes, Half-Hourly meter logs, and standing charges to secure non-public rates.
- Whole-of-market supplier comparison & live pricing tenders
- Half-Hourly (Profile Class 00) and max demand analysis
- Upfront 100% commission disclosure in writing
- Forward contract renewal window lock-in (up to 12 months ahead)
Client Help Desk & Tariff Advisory
Client Success & Tariff Specialists
Dedicated account management providing ongoing meter point administration, estimated invoice audits, and regulatory tariff advice for businesses across the UK.
- MPAN (21-digit) and MPRN (6–10 digit) identification & verification
- Estimated billing disputes & historical invoice overpayment checks
- Microbusiness 5% Reduced VAT & Climate Change Levy (CCL) relief filing
- Supplier transition onboarding & meter reading transfers
Compliance & Dispute Resolution
Compliance & Ombudsman Liaison
Upholds strict adherence to Ofgem TPI Code of Practice standards and provides transparent dispute handling with internal escalation procedures.
- Formal written complaints handling & root-cause investigations
- Ofgem microbusiness protection enforcement & 28-day switching rights
- Internal escalation management & transparent documentation audits
- Zero cold-call ethics & transparent documentation audits
The 4-Stage Teamwork Process
Every client account moves through a disciplined 4-stage pipeline governed by quality checks and written audit trails.
Bill Audit & Profile Analysis
Lead: Tariff Advisory & AI AdvisorOur team audits your current bill, extracting your 21-digit MPAN or MPRN, verifying your Profile Class (e.g. 03/04 SME or 00 Half-Hourly), and identifying expensive deemed rates or estimated billing errors.
Whole-of-Market Tendering
Lead: Wholesale Procurement DeskWe run your load profile across 20+ major UK suppliers (British Gas Lite, E.ON, EDF, Octopus, SmartestEnergy, Yu Energy, etc.) to negotiate wholesale rates not available on public comparison engines.
Commission Disclosure & Recommendation
Lead: Client ConsultationIn full compliance with Ofgem's TPI Code, we provide a transparent written summary of supplier quotes alongside exact supplier-paid commission figures before any agreement is finalised.
Seamless Transfer & 12-Month Monitoring
Lead: Dedicated Account ManagementWe manage the full supplier transfer, ensuring zero supply interruption. We continuously monitor your contract renewal window to prevent expensive automatic rollovers.
See How Your Enquiry Routes Through Our Teams
Select an operational scenario below to visualize our cross-departmental coordination in real-time.
“Our restaurant's 2-year electricity contract ends in 4 months. We want to avoid deemed rates.”
Identifies MPAN and logs 4-month renewal window in our tracking calendar.
Tenders usage profile to 20+ suppliers to lock in fixed rates before market winter spikes.
Audits whether restaurant qualifies for 5% Reduced VAT and CCL exemption on gas load.
Delivers written quote comparison with full commission disclosure and manages switch.
Ofgem TPI Code Signatory
100% upfront broker commission disclosure in writing before any contract signing.
Internal Escalation & Resolution
We commit to resolving complaints through our transparent 4-stage process with statutory timelines and Ombudsman access.
Whole-of-Market Access
Independent tendering across 20+ top UK licensed electricity and gas suppliers.
Ready to Put Our Team to Work on Your Utility Bills?
Send us your latest bill for an independent tariff audit and live whole-of-market tender comparison across 20+ suppliers.